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From registration to payments, bonuses, Live Casino, and VIP — find answers to any question about 363bet right here. Our support team is always ready to help whenever you need it.

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Find detailed information about every 363bet service, all in one place.

Registration & Login

Find answers here to all your questions about creating a new account, login issues, password resets, and identity verification.

Deposits & Withdrawals

Learn about depositing and withdrawing via bKash, Nagad, Rocket, and bank transfer — including limits and processing times.

Bonuses & Promotions

Find out how to claim and use your welcome bonus, reload offers, cashback, and referral rewards.

Live Casino & Games

Rules, minimum bets, and troubleshooting for Live Baccarat, roulette, slots, and Fish Game.

Sports Betting

Find answers to questions about betting on cricket, football, and other sports — including live odds, betting limits, and results.

VIP & Points

Learn about VIP tiers, how to earn points, exclusive benefits, and dedicated account manager services.

Content
Account & Login Deposits & Withdrawals Bonuses & Promotions Games & Casino Sports Betting VIP Program Security & Privacy Support & Contact
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Register Sign In VIP Program Live Casino Sports Betting Fish Game Responsible Gaming

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363bet FAQ — Your One-Stop Answer Hub

363bet is one of Bangladesh's most popular online gaming platforms. Thousands of members join us every day for Live Casino, Sports Betting, and fish games. Whether you're new or a long-time member, questions are always welcome. This FAQ page brings together the most frequently asked questions about 363bet, all in one place.

Click on the topic categories below to find the answer you need. If you can't find what you're looking for, our live support team is always here to help.

Account Payment Bonus Games Betting VIP Security
Account & Login Questions

Opening an account at 363bet is quick and easy. registration page Go to the registration page, enter your mobile number and password, verify with an OTP — your 363bet account will be ready in just 2 minutes. Each person may only register one account.

First, make sure you're entering the correct mobile number and password. Check that Caps Lock is off. If the issue persists, login page Use the "Forgot Password?" option. Multiple failed attempts may temporarily lock your account — if that happens, contact support.

login page Click the "Forgot Password?" link. Enter your registered mobile number and an OTP will be sent to you. Verify the OTP and set a new password. Your new password must be at least 8 characters long and include one uppercase letter and one number.

After logging in, you can update your name, email, and password from your profile settings. However, changing the mobile number used during registration requires identity verification — please contact the support team for assistance.

The minimum age to register and play at 363bet is 18. We are committed to responsible gaming. Registration by minors is strictly prohibited. For more details, please refer to our Responsible Gaming Visit the page.
Deposit & Withdrawal Questions

363bet currently accepts deposits through the following methods:
  • bKash — Personal & merchant both
  • Nagad — Direct transfer
  • Rocket (Dutch-Bangla)
  • Bank Transfer — Selected banks
The minimum deposit amount is BDT 500. Deposits are typically processed instantly.

Withdrawals via bKash and Nagad are typically processed within 15 minutes to 2 hours. Bank transfers may take 1–3 business days. The minimum withdrawal amount is BDT 1,000. Identity verification may be required for your first withdrawal.

Wait 15–30 minutes first. If the issue continues, contact our support team with your transaction ID and amount. Keep a screenshot of the confirmation message from bKash or Nagad — it helps resolve issues faster.

363bet generally does not charge any fees for withdrawals. However, your mobile banking provider or bank may apply their own service charges. Bonus balance withdrawals are subject to wagering requirements.
Bonus & Promotion Questions

New members receive a welcome bonus on their first deposit. Daily bonus offers also appear on your dashboard right after registration. Bonus amounts and terms may change from time to time — check back regularly for Promotions page Check here.

Each bonus has its own wagering requirement (typically 3x to 10x), meaning you must place a set amount of bets before withdrawing bonus funds. Always read the terms carefully before claiming any bonus offer.

After logging in, you'll find your referral link in your profile. When a friend or contact registers and makes their first deposit using your link, you'll receive a referral bonus. The bonus amount depends on the number of referrals and their activity.
Games & Live Casino Questions

363bet's In Live Casino includes:
  • Live Baccarat (Multiple Tables)
  • Live Roulette
  • Live Blackjack
  • Dragon Tiger
  • Andar Bahar
  • Fish Shooting Game
  • Slot Machines
Enjoy the experience of playing live with real dealers.

If your connection drops, your session is temporarily paused. Once you reconnect, you can resume from where you left off. In live games, your bets are protected until your internet is restored. For the best experience, we recommend using a stable internet connection.

In Fish Game Various fish swim across the screen, and you need to shoot them to make a catch. Each fish has its own point value, and landing a bigger fish earns you a bigger reward. You can control your bet size by adjusting the shooting power up or down.
Sports Betting Questions

363bet's Sports Betting The section covers cricket, football, tennis, basketball, kabaddi, and more. Bangladeshi cricket fans get special odds on IPL, BPL, and international matches. You can also place bets on live matches as they happen.

Live betting means placing bets in real time while a match is in progress. Odds shift after scores, wickets, or goals. 363bet's live betting lets you make quick decisions and also offers a cash-out option.

The minimum stake for Sports Betting at 363bet is BDT 100. Maximum limits vary by event and market. VIP members enjoy higher betting limits. For more information, Bet Page View here.

Once the match or event ends and the result is confirmed, your winnings are automatically credited to your 363bet balance. Live events are typically settled within 5–15 minutes after the match concludes.
VIP Program Questions

VIP members Get:
  • Dedicated Account Manager
  • Higher Betting Limits
  • Faster Withdrawal Processing
  • Exclusive Bonuses & Cashback
  • Special Birthday Gift
  • Priority Customer Support

You earn points for every bet placed at 363bet. Once you accumulate enough points, your tier advances — Silver, Gold, Platinum, and Diamond. The higher your tier, the greater the rewards. For full details on points, VIP page available.

Points for active members generally don't expire. However, extended periods of inactivity may result in point adjustments. Playing regularly keeps your points safe and gradually moves you toward higher VIP tiers.
Security & Privacy Questions

Yes. 363bet uses full SSL/TLS encryption. Your personal information, payment data, and login details are stored with the highest level of security. No data is shared with third parties. To learn more, visit our Privacy Policy Read.

Yes, 363bet supports 2FA. Enable it from your profile settings. When you log in, an OTP will be sent to your mobile — just enter it to access your account. This significantly boosts the security of your account.

Change your password immediately and notify our support team. Report the transaction with the date, time, and amount involved. 363bet's fraud team will investigate promptly and take the necessary action.
Support & Contact Questions

363bet offers 24/7 live chat support. Just click the live chat icon at the bottom right of any page. You can also reach us by email at [email protected]. Support is available in Bengali.

Absolutely. The 363bet support team provides full service in Bengali. Share any issue in your native language and get fast, straightforward help.

If your account is restricted, please contact support. This is usually due to identity verification or security reasons. Submitting the required information and documents will get things resolved quickly. Terms & Conditions Comply with.

363bet takes responsible gaming seriously. You can set deposit limits, self-exclusion, and cooling-off periods. If you feel you are losing control of your gaming habits, contact us immediately — Responsible Gaming Visit the page and get help.
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